International orders can be placed by using orders@forloveofthehorse.com.  (PLEASE INCLUDE COMPLETE ADDRESS, EMAIL AND PHONE NUMBER) or call (816) 528-3799. Once an order is placed, For Love of the Horse customers abroad will promptly receive an email detailing costs and shipping charges.  Further correspondence can then be handled by email or phone.

For Love of the Horse has no control over any duties, customs, tariffs, or import fees imposed by your local customs service.  All applicable duty charges are the responsibility of the customer.  To place an order by phone, call (816) 528-3799 between 9 AM and 5 PM, Monday - Friday, Central Time

Shipping / Handling

International orders will be shipped Priority Mail International  via the United States Post Office unless Global Express is specifically requested.  
The United States Post Office does not ship on National Holidays.  If your order is processed on one of these dates, you will be notified of the expected delay in shipping, usually between 1 and 3 days.

Backorders

If we are unable to send your order within 48 hours (excluding weekends and US Holidays), we will notify you promptly regarding the expected delivery date. Normally this will be no longer than 5 to 10 business days.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 7 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

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